Medical responsibility: Your safety is our priority

At ALMO Clinic, medical responsibility goes beyond regulatory compliance. It is our fundamental commitment to the safety, well-being and trust of each patient.

Medical responsibility protocols and patient safety at ALMO Clinic

Commitment to realistic results

Our responsibility includes providing honest information and setting realistic expectations about the results of each procedure

Complete informative consultation

During the initial consultation, we provide detailed information about:

  • Expected results according to your specific case
  • Limitations of the selected procedure
  • Individual factors that may influence results
  • Recovery time and expected evolution
  • Similar cases with documented results

Professional photographic documentation

We use professional photographic documentation to:

  • Show cases similar to yours with real results
  • Document your initial state as reference
  • Make objective follow-up of your evolution
  • Compare final results with established objectives
  • Maintain complete medical record of the process

Total transparency

Our commitment to honesty includes:

  • Clearly explaining what is possible and what is not in your case
  • Discussing alternatives if the desired procedure is not ideal
  • Informing about factors that may affect results
  • Establishing realistic recovery schedules
  • Follow-up until final results are confirmed
Medical practice insurance at ALMO Clinic

Current medical practice insurance

We maintain updated medical malpractice insurance policies that protect both our patients and our medical professionals.

Post-procedure follow-up processes

Structured protocols that guarantee medical accompaniment from the procedure until complete recovery

Immediate postoperative follow-up

Immediate follow-up

Medical control in the first 24-48 hours post-procedure with vital signs monitoring, pain management and initial evolution assessment in our specialized facilities.

Scheduled control consultations

Scheduled consultations

Structured calendar of control consultations according to the type of procedure: at 7 days, 15 days, 1 month, 3 months and 6 months, with complete medical evaluation at each visit.

Complications management policy

Clear and structured protocols for the prevention, early detection and professional management of any complications that may arise.

Medical complications management protocols

Our comprehensive commitment to your safety

At ALMO Clinic we understand that medical responsibility is the foundation of ethical and professional medical practice. Our commitment goes beyond regulatory compliance: it is a philosophy that guides every aspect of our medical care, from the initial consultation to complete recovery.

We implement the highest standards of safety, transparency and quality in all our procedures. Each patient receives personalized care with established protocols that guarantee their well-being and safety at every stage of the medical process.

Information about associated risks

As part of our medical responsibility, we provide complete information about the general and specific risks of each procedure

General risks of surgical procedures

Every surgical procedure, regardless of its complexity, carries inherent risks that include:

  • Reactions to anesthesia (local or general)
  • Bleeding during or after the procedure
  • Infection at the surgical site
  • Abnormal scarring or keloids
  • Asymmetry or irregularities in results
  • Need for additional procedures or corrections

Preventive measures: Complete preoperative evaluation, advanced surgical techniques, sterile environment and rigorous postoperative follow-up.

Specific risks by procedure type

Each procedure has specific risks that are explained in detail during the consultation:

  • Facial surgery: Changes in sensitivity, temporary asymmetry, prolonged edema
  • Breast surgery: Capsular contracture, changes in nipple sensitivity
  • Liposculpture: Contour irregularities, temporary seromas
  • Non-surgical procedures: Allergic reactions, temporary results

Personalized information: During your consultation you will receive specific information about the risks related to your particular procedure.

Factors that may increase risks

Certain individual factors may increase the likelihood of complications:

  • Active or recent smoking
  • Pre-existing medical conditions (diabetes, hypertension, coagulation disorders)
  • Medications affecting coagulation
  • Previous surgeries in the same area
  • Unrealistic expectations about results
  • Not following postoperative instructions

Individual evaluation: All these factors are evaluated during your consultation to minimize risks and optimize results.

Your safety is our maximum responsibility

At ALMO Clinic, each procedure is performed under the highest standards of safety and medical responsibility

Resolve your doubts

Our commitment to medical responsibility

At ALMO Clinic we understand that medical responsibility is the fundamental pillar of ethical and professional medical practice. Our commitment goes beyond regulatory compliance: it is a philosophy that permeates every aspect of our medical care.

We implement the highest standards of safety, transparency and quality in all our procedures. Each patient receives personalized care with established protocols that guarantee their well-being before, during and after any treatment.

Pillars of our medical responsibility

The foundations that guarantee safety and quality in each procedure we perform

Exhaustive medical evaluation

Exhaustive evaluation

Each patient receives a complete medical assessment that includes detailed clinical history, specialized physical examination and necessary paraclinical tests to determine their candidacy for the desired procedure.

Detailed informed consent

Informed consent

We provide complete and transparent information about each procedure, including benefits, risks, alternatives and postoperative care, ensuring that each decision is fully informed.

Comprehensive medical follow-up

Comprehensive follow-up

We implement structured follow-up protocols for each specialty, with scheduled consultations and continuous monitoring until complete recovery.

Medical safety protocols at ALMO Clinic

Certified safety protocols

Our safety protocols have been developed following international standards and are periodically audited to guarantee their effectiveness.

Regulatory framework and certifications

We comply with and exceed all legal and regulatory requirements for aesthetic medical practice in Colombia

INVIMA regulatory compliance

INVIMA compliance

All our medical supplies, devices and medications have current sanitary registration with INVIMA. We maintain complete documentation and traceability of each product used.

  • Sanitary registration of medical devices
  • Good manufacturing practices certification
  • Active pharmacovigilance
  • Adverse event reports
Health Secretary authorization

Health Secretary

We have current habilitation as a health services provider institution, with specific authorization for ambulatory surgery and aesthetic medical procedures.

  • Habilitation as specialized IPS
  • Operating room certification
  • Updated sanitary license
  • Periodic quality audits
Specialized medical societies

Medical Societies

Our specialists are active members of the main national and international medical societies, maintaining current certifications and continuing medical education.

  • Colombian Society of Plastic Surgery
  • Colombian Association of Aesthetic Medicine
  • International Society of Aesthetic Plastic Surgery (ISAPS)
  • International Society of Trichology (ISHRS)

Risk management and medical insurance

We maintain a comprehensive risk management system that includes predictive analysis, complication prevention and immediate response to any eventuality.

Medical insurance and risk management at ALMO Clinic

Patient rights and duties

At ALMO Clinic we respect and promote the fundamental rights of our patients, establishing a doctor-patient relationship based on trust and transparency

Patient rights

  • Complete information: Right to receive clear information about diagnosis and treatment
  • Informed consent: Right to freely decide about treatment
  • Confidentiality: Total protection of medical and personal information
  • Second opinion: Right to request additional medical evaluation
  • Dignified care: Respectful and professional treatment at all times
  • Access to medical history: Right to know and obtain copy of medical record
  • File complaints: Established mechanisms to present claims or suggestions

Patient commitments

  • Truthful information: Provide complete and honest information about health status
  • Follow instructions: Comply with pre and postoperative medical recommendations
  • Attend appointments: Comply with established follow-up schedule
  • Timely communication: Report any changes in health status
  • Mutual respect: Maintain respectful treatment with medical team and other patients
  • Financial responsibility: Comply with agreed financial commitments
  • Postoperative care: Strictly follow recovery instructions

Quality and safety indicators

We constantly monitor our quality indicators to ensure excellence in medical care

15
Average years physician experience
98%
Overall patient satisfaction
0%
Major complications last 3 years
100%
Completed postoperative follow-up
100%
Supplies with INVIMA registration

Complaints and claims attention system

We have a robust system to address any concerns, complaints or suggestions from our patients

In-person attention

In-person / Virtual

At our facilities with the patient care coordinator

Telephone attention

Telephone

Direct line:
Hours: Monday to Friday 8:00 AM - 6:00 PM

Email

Email


Response within maximum 24 hours

WhatsApp

WhatsApp

+57
Available during office hours

Resolution process

  1. Reception: We register your concern within maximum 24 hours
  2. Investigation: Our team evaluates the situation in detail
  3. Response: We contact you with a solution within maximum 5 business days
  4. Follow-up: We verify your satisfaction with the resolution
  5. Improvement: We implement actions to prevent similar situations

Frequently asked questions about medical responsibility

Your safety is our responsibility

At ALMO Clinic, each procedure is performed under the highest standards of safety and medical responsibility

Resolve your doubts