Terms and Conditions - ALMO Clinic

Acceptance of Terms and Conditions

By accessing and using the ALMO Clinic website (almoclinic.com) and/or requesting our medical services, you expressly agree to be bound by these Terms and Conditions of Use.

Last Updated: May 24, 2025
Responsible Entity: ALMO CLINIC
Address: Avenida Carrera 19 # 108-45 Cons, 402 - Edificio OTUA Bogotá
Phone: 6015641468
Email: contacto@almoclinic.com

If you disagree with these terms, please do not use our website or services.

Important Definitions

“User” or “Client”

Any natural person who accesses the ALMO Clinic website, requests information, or contracts our medical services.

“Services”

All medical services, procedures, consultations, treatments, and related activities offered by ALMO Clinic.

“Website”

The web portal almoclinic.com, including all its pages, content, functionalities, and available services.

Website Usage

• Lawful Use: Only for informational purposes and requesting medical services
• Truthful Information: Provide real and updated data in forms
• Prohibitions: Do not use the site for illegal or unauthorized activities
• Intellectual Property: Respect copyright and trademark rights
• Availability: Site may be temporarily unavailable for maintenance

Medical Services and Limitations

Nature of Services

• Medical services require prior in-person evaluation
• Website information is for general informational purposes only
• Each medical case is individual and requires personalized diagnosis
• We do not guarantee specific outcomes or standards

User Requirements

• Be of legal age or have parental/guardian authorization
• Provide complete and truthful medical information
• Follow pre and post-operative medical instructions
• Attend all scheduled follow-up appointments

Responsibilities and Limitations

ALMO Clinic Responsibilities

• Provide medical services with established quality standards
• Comply with Colombian medical and health regulations
• Maintain medical confidentiality according to Law 23 of 1981
• Maintain valid medical malpractice insurance

User/Patient Responsibilities

• Provide complete and truthful medical information
• Follow pre and post-operative medical instructions
• Fulfill agreed payment commitments
• Accept inherent risks explained in informed consent

Liability Limitations

General Limitations

• No Guaranteed Results: Medical outcomes may vary based on individual factors
• Inherent Complications: All procedures carry risks explained in consent forms
• Patient Non-compliance: We are not responsible for complications due to failure to follow instructions

Force Majeure

• Natural disasters, pandemics, or health emergencies
• Government restrictions or health authority mandates
• Any event beyond ALMO Clinic’s reasonable control

Payment and Cancellation Policies

Payment Policy

• Deposits: Some procedures require advance deposit to secure date
• Payment Methods: Cash, credit cards, bank transfers
• Billing: Legal invoices issued for all services

Cancellation Policy

• Medical Appointments: Cancel with minimum 24 hours notice
• Procedures: Cancellation up to 48 hours prior without penalty
• Rescheduling: Permitted based on medical availability

Intellectual Property

• Protected Content: Texts, images, logos, videos, designs, and software
• Authorized Use: Only for personal consultation and information
• Prohibitions: Reproduction, distribution, or modification without authorization

Contact for Legal Inquiries

Applicable Colombian Legal Framework

National Medical Regulations

• Law 23 of 1981: Medical ethics standards
• Law 14 of 1962: Practice of medicine and surgery
• Resolution 1995 of 1999: Medical records

Medical Tourism Regulation

• Decree 4747 of 2007: Health tourism regulation
• Law 300 of 1996: General Tourism Law
• Law 1581 of 2012: Personal data protection

Special Provisions for International Patients

Specific Rights

• Complete Prior Information: About procedures, costs, and risks before travel
• Translated Informed Consent: In understandable language
• Non-discrimination: Equal treatment regardless of nationality

Special Obligations

• Coordination with authorized health tourism entities
• Assistance with immigration procedures when required
• Reporting to medical tourism authorities per regulations

Modifications and Updates

ALMO Clinic reserves the right to modify these Terms and Conditions at any time.

• Significant changes will be notified by email
• “Last Updated” date will be revised on this page
• Continued use constitutes acceptance of new terms

Legal Contact Information

ALMO CLINIC
Address: Avenida Carrera 19 # 108-45 Cons, 402 - Edificio OTUA Bogotá
Phone: 6015641468
Legal Email: contacto@almoclinic.com
Hours: Monday to Friday, 8:00 AM to 6:00 PM

Final Provisions

• If any provision is invalid, others remain in effect
• These terms together with the Privacy Policy constitute the complete agreement

Last Updated: May 24, 2025
Version: 2.0

Dispute Resolution

1. Direct Settlement: Communication with ALMO Clinic
2. Bioethics Committee: For medical cases
3. Specialized Mediation: At authorized centers
4. National Medical Ethics Tribunal
5. Competent Courts of Bogotá, D.C.

Important Legal Note: These Terms and Conditions are governed by Colombian law. International patients agree to submit to the jurisdiction of Colombian courts. ALMO Clinic operates under Colombian regulations including Law 23/1981 (Medical Ethics), Law 14/1962 (Medical Practice), and Law 1581/2012 (Data Protection). By using our services, you acknowledge that Colombian law exclusively applies to any disputes arising from our services.