Consumer health data privacy notice
What health-related data ALMO Clinic receives through almoclinic.com, why, who processes it and how residents of Washington, Nevada and any other state can exercise their rights.
Last updated: October 24, 2026
This notice applies to consumer health data as defined by the Washington My Health My Data Act (RCW 19.373) and Nevada Senate Bill 370 (2023). It complements our Privacy Policy. ALMO Clinic provides all of its medical services in Bogotá, Colombia; this website is how patients in the United States first reach us.
Regulated entity: ALMO CARE S.A.S. (ALMO Clinic), NIT 901.822.726-4
Address: Avenida Carrera 19 # 108-45 Cons, 402 - Edificio OTUA Bogotá, Colombia
Email: contacto@almoclinic.com
Phone: +57 601 564 1468
Health data ALMO Clinic collects through almoclinic.com
- The treatment or specialty you ask about, for example the option you choose in a contact form (“Plastic surgery”, “Dermatology”…) the treatment of the page from which you send a form, or the procedure named in the email or WhatsApp message prefilled from the page you were reading.
- What you choose to write in a form, email or chat about your case. Our forms ask you not to include medical history or photos; if you send them anyway, we treat them as health data under this notice.
- Browsing of treatment pages, which analytics tools record together with an online identifier. Visiting a page about a procedure can reveal an interest in a health service.
We do not collect precise geolocation, biometric or genetic data through this website, and we do not use geofencing around health facilities.
Where the data comes from
- Directly from you, when you fill in a form, send an email, call or write on WhatsApp.
- Automatically from your browser, through the measurement tools described in our Cookie Policy.
Why we use it
- To answer your inquiry, send you a quote and schedule your medical assessment in Bogotá.
- To keep the record of your request and of the consent you gave.
- To measure, in aggregate, which pages and channels bring inquiries, so we can improve the website.
We collect and share consumer health data only with your consent or when strictly necessary to provide the service you request.
Who processes it on our behalf
| Processor | What it does | Data involved |
|---|---|---|
| Netlify | Hosts this website and receives the contact forms | Form fields and technical data of the request |
| Google (Tag Manager and Analytics) | Measures visits and clicks | Pages visited, clicks, online identifiers |
| Google (Sheets and Apps Script) | Stores requests from the English form, once it is enabled | Form fields |
| Cloudflare Turnstile | Checks that a form is sent by a person, once it is enabled | Technical data of the browser |
| WhatsApp (Meta) | Carries the conversation, only if you choose to write to us there | Your number and messages |
| Email provider of ALMO Clinic [dato] | Receives and stores your emails | Your address and message |
These processors act on our instructions. We do not share consumer health data with any other third party or affiliate for its own purposes.
ALMO Clinic does not sell your health data
We do not sell consumer health data and we do not exchange it for any benefit.
Your rights: access, deletion and withdrawal of consent
Wherever you live, you can ask us to:
- Confirm whether we hold your consumer health data and access it, including the list of the third parties and affiliates with which we shared it.
- Delete it. We also pass the request on to the processors listed above.
- Withdraw your consent to any further collection or sharing.
To use these rights, write to contacto@almoclinic.com with the subject “Consumer health data request”. We may ask for information to confirm that the request comes from you. We answer within 45 days; if we need more time, we will tell you why within that period and answer within 45 additional days. If we deny your request, you can appeal by replying to our answer, and we will tell you the result of the appeal in writing. If the appeal is denied, Washington residents can contact the Washington State Attorney General and Nevada residents the Nevada Attorney General.
How long we keep it
Inquiries that do not become a medical assessment are deleted within [dato: plazo de conservación de consultas] after the last contact. When you become a patient, your clinical record is kept for the period that Colombian law requires (Resolution 1995 of 1999 and its amendments), as explained in our Privacy Policy.
Changes to this notice
We will publish any change on this page with a new “Last updated” date. If a change affects how we use data you already gave us, we will ask for your consent again.